Privacy Policy

Last Updated: October 23, 2025

1. Introduction

Canada Lotto Picks ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Age and residency verification information
  • Payment information (processed securely through third-party processors)
  • Account credentials and preferences
  • Purchase history and ticket information

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage patterns through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect to:

  • Process and manage your ticket purchases
  • Verify your eligibility to participate in the raffle
  • Communicate with you about your account, purchases, and the draw results
  • Send you important updates and notifications
  • Improve our website and services
  • Comply with legal obligations and regulatory requirements
  • Prevent fraud and ensure the security of our services

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With service providers who assist us in operating our website and conducting business (payment processors, email services, etc.)
  • With regulatory authorities, including the AGCO, as required by law
  • To comply with legal obligations, court orders, or government requests
  • To protect our rights, property, or safety, or that of our users
  • In connection with a business transfer, merger, or acquisition

Winner information, including name and location, may be published on our website as required by AGCO regulations. We will obtain consent before publishing detailed personal information beyond what is legally required.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored using industry-standard security practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained for a minimum period as required by AGCO regulations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, analyze site traffic, and improve our services. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). We also use analytics tools to understand how visitors interact with our website.

7. Your Rights and Choices

Under applicable privacy laws, you have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information (subject to legal requirements)
  • The right to opt-out of certain communications
  • The right to data portability

To exercise these rights, please contact us through our website's support system. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will take steps to delete that information immediately. If you believe we have collected information from a minor, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Canada Lotto Picks.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on our website with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our website's support system. This raffle is conducted under license RAF1510172 issued by the Alcohol and Gaming Commission of Ontario (AGCO).